Zendesk v3.0.0 Release Notes

Release Date: 2019-07-02 // about 3 years ago
  • ๐Ÿ‘ The Zendesk Support SDK is now shipped with a extra framework to include when integrating into your app called the CommonUISDK.framework. This will need to imported when using the UiConfiguration class in the SDK.

    • ๐Ÿ›  Fixed bug where Help Center search with labels that contain spaces were not getting encoded correctly.
    • ๐Ÿ›  Fixed issue where the navigation bar would cover content in Request List screen on iOS 10 when accessed through Help Center screen.
    • ๐Ÿ›  Fixed issue for integrators using Swift where the id property on ZDKHelpCenterSimpleArticle would be the wrong type.
    • ๐Ÿ‘ The ArticleViewController now supports RTL content in the article.
    • ๐Ÿ›  The showContactSupport property was not being respected in the Help Center article page when accessed through search. This is fixed.
    • ๐Ÿ”ง The HelpCenterViewController and ArticleViewController now automatically show the Answer Bot UI from the "Contact us" button if the AnswerBotSDK is present. New properties deflectionEnabled on the ArticleUiConfiguration and HelpCenterUiConfiguration allows integrators to configure whether to open the Answer Bot screen or not.
    • ๐Ÿ‘ The CoreSDK now respects the identity type set on the SupportSDK tab in the Admin dashboard and will fail authentication if the identity type set in code doesn't match it.
    • Date format in the ArticleViewController is now formatted correctly in RTL languages.
    • ๐Ÿ›  Fixed bug where users create a ticket but then don't receive push notification on that ticket till they re-enter the Request screen.
    • ๐Ÿ›  Fixed crash on iPads when displaying alert views for for unsent messages on the Request screen.
    • ๐Ÿ›  Fixed issue where tickets created for JWT users are not linked correctly if we fail to fetch the request the first time they enter the request screen.